Refund Policy

Last updated: 06/10/2026

We want you to be happy with your purchase. This policy explains when and how you can return a product and receive a refund.

1. Return Window

You have 14 days from the date you receive your order to request a return.

2. Conditions for Return

To be eligible for a return, the product must be:

• In its original condition
• Unused and not burned
• In its original packaging

For hygiene and safety reasons, candles that have been used or burned cannot be returned unless they are defective.

3. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 14 days of delivery at Info@candelador.com with your order number and a photo of the item. We will arrange a replacement or a refund.

4. How to Request a Return

1. Email us at Info@candelador.com with your order number and the reason for the return.
2. We will confirm whether your return is accepted and give you the return instructions.
3. Send the product back following those instructions.

5. Return Shipping Costs

• If the return is due to our error or a defective product, we cover the return shipping cost.
• If the return is for another reason, the return shipping cost is paid by the customer.

6. Refunds

Once we receive and inspect the returned product, we will notify you of the result. If approved, your refund will be issued to your original payment method within 7 business days.

For cash-on-delivery orders, refunds will be issued by bank transfer, and we will request the necessary details from you.

7. Non-Returnable Items

The following cannot be returned:

• Used or burned candles (unless defective)
• [ANY OTHER NON-RETURNABLE ITEMS — e.g. sale or custom items]

8. Contact

For any question about returns or refunds, contact us at Info@candelador.com.